Terms & Conditions

General Information

Undostore.online is the website of Undō which is a trading name of IkigaiSystem Limited of Woodside Lodge, Glasshouse Lane, Kenilworth, CV8 2AL.  From time to time we may use "Undō", "Undō Studio" and "Undō Store" when referring to our brand, all of which are trading names of IkigaiSystem Limited.

These Conditions will apply between you and Ikigai System Limited ("Undō"), when access the website or when you buy an item from undostore.online.  The Conditions do not affect the rights you may have under any relevant statutory law.

Your contract for purchases made through Undostore.online is with Undō.  You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You warrant that all details you provide to Undostore.online for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact the Undō Customer Team immediately.  More information on privacy and security can be found via the link in the footer of Undostore.online.

You warrant that you will not use a false name or a known invalid credit card to order.  Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Undō reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if any of the following applies:

• you fail to make payment to us when due;
• or you breach any of these Conditions;
• or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;
• or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on Undostore.online

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Orders

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability.

For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages.

Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify the Undō Customer Team and we will let you know whether we can find the item for you.  If Undostore.online does not have stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.

We take great care to ensure that all information about our products, including prices, listed on Undostore.onine is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

The prices displayed on this website are quoted in British currency and are valid only in the United Kingdom. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.

No contract for the sale of any product will exist between you and Undō until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will confirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

Payment

Undostore.online accepts most major credit/debit cards including VISA and Mastercard.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. We will not debit your card until your items are ready for dispatch. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Gift vouchers and/or discount codes can be redeemed online as a method of payment or to receive the relevant discount at the checkout. You will need to enter the gift voucher number or discount code when prompted during the checkout process.  Please note no change will be given when using a gift voucher with a value higher than the order value. Gift vouchers expire after 12 months from issue and discount code expiry will be stated at the time of provision of the code.

Delivery and Fulfillment

The stated delivery period within which you will receive your order is approximate.  Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Customs Fees – Please note that we ship all orders from the UK.  Shipments from the UK to the USA are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country.  If you are charged USA import duties or fees for USA customs clearance, please let us have proof of payment (and the customs paperwork showing that the charges relate to an Undō parcel) and we'll gladly reimburse you.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Free Shipping and Delivery offers

1. We may from time to time offer free shipping/delivery codes which may apply in respect of any, or certain specified, purchases made though this Website.
2. The conditions of use relating to any discount code will be specified at the time of issue.
3. Only one promotion code can be used per order unless specified otherwise.
4. A promotional code can't be used after an order has been placed.
5. Different promotional codes will have different expiration dates, we reserve the right to cancel an offer at any time or extend an offer.
6. Different promotional codes will have different usage allowances, we reserve the right to limit usage to one per person.
7. Undō reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the Offer (iii) decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (iiii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers).

These terms and conditions shall be governed by and construed in accordance with UK law and exclusive jurisdiction of the English courts in the event of a dispute.

Returns, Refunds and Cancellation Rights

We aim to be as flexible as possible and if you find that any product you have ordered is unsuitable for you please contact the Undō Customer Team to see if we can help you select an alternative. 

We will accept UK returns on any full price and/or sale items returned to us in perfect condition, within 30 days of receipt of order, with proof of purchase. Faulty items may be returned at any time. Please note, we are unable to refund postage paid unless the fault is with us.  If the items you wish to return have been delivered in separate parcels please return them to us in one parcel with the corresponding return sections. By doing this we will be able to process your refund faster.

Please follow the returns process set out here and which is updated from time to time.

Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.



Privacy

We will never ask for personal details via email. If you receive an unsolicited email asking you for your Undostore.online log in details, please contact the Undō Customer Team immediately.

Full details of our privacy policies can be found here.

Contact & Submissions

We always try to respond promptly to email messages and other forms of contact from our customers.

Please note that we are under no obligation to respond to any messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.

You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.



You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party's permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party's intellectual property rights without that party's permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on Undostore.online is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.

The products sold on Undostore.online are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Undostore.online. 

We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site's material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.

This website and its material are provided on as "as is" basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties' rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site's material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• Any loss of goodwill or reputation; or
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Website Contents & Ownership

This site is expressly owned and operated by IkigaiSystem Limited.  Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by IkigaiSystem Limited. 

This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.



Third Party Information

We are not responsible for material displayed on third party websites or any other written material.

The only prices that apply for Undō products are those stated on Undō material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.

Termination

These Conditions are effective unless and until terminated by either party.

If, in our sole discretion, we determine that you have failed to abide by any of these Condition, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.

Waiver

No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.

Relevant Law

These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.

Country of Origin

All Undō clothing is exclusively designed and packaged in either London or Warwickshire, England.

Wherever possible, we source materials and manufacturing support in the United Kingdom.  Some of our wellness products and teas, where stated and given their nature, may be sourced from any of the countries:  Japan, China, Tibet, India, Italy, Spain or Germany. 

We investigate all of our suppliers thoroughly and, as far as it is possible to do so, ensure that they mirror our very high standards with regard to quality, safety and high ethical and sustainability standards.

General

Every care has been taken to describe and portray items accurately using current printing technology, but slight variations in actual goods may occur.

In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes listen in to, and occasionally record, incoming calls.

Undō's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Undō to the customer. Undō shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.  Undō cannot accept any liability for a failure to comply with specific instructions stated in the catalogue, online or other form provided. Customer statutory rights are not affected by this statement.

All content is Copyright Undō and/or its licensors.  All rights reserved. You may not reproduce catalogue, website or other visual or written content for any purpose without the prior written permission of Undō.

The products offered for sale on this website are directed primarily at residents of the United Kingdom although international orders will be fulfilled from time to time, entirely at our discretion.   Undō make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in locations other than the United Kingdom.  If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.

Promotions & Events

Specific Terms and Conditions relating to promotions or events that Undō may offer from time to time will be stated here.